This Shipping Policy outlines the terms and conditions related to order processing, shipping, and delivery for purchases made from The Sparkles website. By placing an order, you agree to the terms described in this policy.
1. Shipping Coverage
The Sparkles provides shipping services across Pakistan. Orders are delivered to major cities as well as smaller towns and regions where courier services are available.
Delivery availability may depend on courier coverage in certain remote areas.
2. Order Processing Time
Orders are processed within 24 to 48 business hours after order confirmation.
Orders placed on weekends or public holidays are processed on the next working day.
3. Delivery Timeframe
Estimated delivery times are as follows:
• Major cities: 2 to 3 business days
• Other cities and towns: 3 to 5 business days
Delivery timelines are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, or public holidays.
4. Shipping Charges
Shipping charges are calculated at checkout and may vary based on location, order value, and courier rates.
Any applicable shipping fees must be paid by the customer at the time of order placement unless otherwise stated.
5. Cash on Delivery
Cash on Delivery is available across Pakistan, subject to courier service availability.
Customers are required to pay the full order amount at the time of delivery.
6. Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
The Sparkles is not responsible for delays or failed deliveries resulting from incorrect or incomplete address details.
7. Order Tracking
Once an order is dispatched, tracking details may be provided to allow customers to monitor shipment progress.
Tracking updates depend on the courier service used.
8. Delivery Attempts
Courier services typically attempt delivery more than once. If delivery is unsuccessful due to customer unavailability or refusal, the order may be returned.
In such cases, re-shipping charges may apply.
9. Damaged or Missing Packages
If a package appears damaged at the time of delivery, customers are advised to inspect the package before accepting it.
Any issues must be reported within 24 hours of delivery with supporting evidence.
10. Delayed or Lost Shipments
The Sparkles works closely with courier partners to resolve delayed or lost shipments. Resolution timelines depend on courier investigations.
11. Refused or Returned Shipments
Orders refused at delivery or returned due to incorrect address or repeated delivery failures may not be eligible for reshipment without additional charges.
12. Policy Updates
The Sparkles reserves the right to update or revise this Shipping Policy at any time. Changes will take effect immediately upon posting on the website.
This Shipping Policy is effective as of the date it is published on the website.
