Frequently Asked Questions
Orders are processed within 24 to 48 hours. Delivery across Pakistan typically takes 2 to 5 working days, depending on your location. All items are carefully packaged to arrive in pristine condition.
Yes. Cash on Delivery is available for all orders within Pakistan. You can also pay online via bank transfer or other secure payment options during checkout.
We accept exchanges within 7 days of delivery. The item must be unused and in its original packaging. Earrings are non-returnable for hygiene reasons. Sale items are not eligible for exchange. Please contact our support team before sending any item back.
Every piece at The Sparkles is carefully selected and inspected for finish, comfort, and durability. We focus on materials that feel luxurious and last with everyday wear.
Yes. All jewelry is crafted using skin-friendly materials to ensure comfort throughout the day.
Yes. Once your order is shipped, you will receive a tracking number to monitor its progress until it reaches your doorstep.
You can reach us via contact page.
Our support team is available from 10 AM to 8 PM, Monday to Saturday.
To preserve shine and longevity:
- Avoid contact with water, perfume, and cosmetics.
- Store pieces in the original packaging when not in use.
- Clean gently with a soft, dry cloth.
