This Refund and Exchange Policy outlines the terms under which products purchased from The Sparkles may be exchanged or refunded. By placing an order on the website, you agree to the conditions described below.
1. Eligibility for Exchange
The Sparkles allows exchanges under the following conditions:
• Exchange requests must be made within 7 days of receiving the order
• The product must be unused, unworn, and in original condition
• All original packaging, tags, and accessories must be intact
• Proof of purchase is required
Items that do not meet these criteria may not be eligible for exchange.
2. Non-Exchangeable and Non-Refundable Items
For hygiene and safety reasons, the following items are not eligible for exchange or refund:
• Earrings
• Personalized or custom-made items
• Products purchased during sale or promotional offers
• Items marked as non-returnable on the product page
These exclusions are strictly enforced.
3. Refund Policy
Refunds are offered only in limited circumstances, such as:
• Incorrect product delivered
• Product received in damaged or defective condition
Refund requests must be reported within 48 hours of delivery, along with clear photographic evidence.
Approved refunds will be processed using the original payment method where applicable or through store credit, at the discretion of The Sparkles.
4. Exchange Process
To request an exchange, customers must notify The Sparkles within the eligible timeframe.
Once approved, customers are responsible for securely packaging and returning the product. The replacement item will be dispatched after the returned product has been received and inspected.
5. Shipping Costs
• Shipping charges are non-refundable
• Customers are responsible for return shipping costs unless the error is from our side
• Exchange shipping charges may apply
6. Condition Assessment
All returned items undergo a quality inspection upon receipt. The Sparkles reserves the right to reject an exchange or refund if the product shows signs of use, damage, or tampering.
7. Cash on Delivery Orders
For Cash on Delivery orders, refunds are not issued in cash. Approved refunds are provided through store credit or alternative methods determined by The Sparkles.
8. Delayed or Lost Shipments
The Sparkles is not responsible for delays caused by courier services. Lost shipments will be investigated with the courier, and resolutions will be handled on a case-by-case basis.
9. Policy Abuse
Repeated or fraudulent refund or exchange requests may result in refusal of future services at the discretion of The Sparkles.
10. Policy Changes
The Sparkles reserves the right to modify or update this Refund and Exchange Policy at any time. Changes will take effect immediately upon publication on the website.
This Refund and Exchange Policy is effective as of the date it is published on the website.
